Refund Policy
Last updated: October 9, 2026
Online courses — 30-day guarantee
If a course is not right for you, email us within 30 days of purchase and we will refund you in full — no interrogation required. We only ask that you tell us briefly why, so we can improve. Refunds are issued to your original PayPal account within 3–5 business days of approval.
How to request a course refund
Go to "Orders" in your account, find the order, and click "Request Refund". Tell us the reason and submit. Our team reviews requests within 24 hours on business days. Once approved, your access to the course ends and the refund is processed.
Physical gear — returns & exchanges
Gear can be returned within 30 days of delivery if unused and in original packaging. If an item arrives damaged or defective, we will replace it or refund you completely — shipping included. Email with your order ID and photos.
What is not refundable
Shipping fees for returns of non-defective gear are paid by the customer. Custom or personalized items cannot be returned unless defective. Courses bought at a discounted bundle price are refunded at the pro-rated bundle rate.
Chargebacks
Please contact us before opening a PayPal dispute — we resolve almost every issue within one business day, and it keeps your account history clean.